VaezMahdavi MR¹ (MD, PhD), Salarianzadeh MH² * (MD, MPH), Sadr F³ (MD, MPH, MBA)

  ¹ Shahed Medical Sciences University, Tehran, Iran

  ² Ministry of Health & Medical Education, Central Building of MOHME, Tehran, Iran

  ³ Performance assessment, Tehran's municipality, Tehran, Iran

  Received: 24 Aug 2010, Accepted: 27 Jun 2011

  Abstract

  Introduction: Urban deprived area can be considered as a symbol of inequity. It can be appeared as result of wrong politics, socioeconomic structures, and inefficient urban management. Lack of practical and suitable system for equity measurement and indentifying and selecting the interventions in order to elimination of inequity has encountered Urban developing with problem, policy makers with uncertainty about the appropriate choices and stakeholders with obstacles. The aim of this study was to assess the systematic accountability to citizens in Tehran "Urban HEART" study.

  Methods: In this descriptive study, we used Urban HEART method in order to measure equity in Tehran. We used second data to assess systematic responsibility, active participation in municipal activities, rate of standard activities and citizens' satisfaction in the 22 regions of Tehran. We gathered data from municipals, its affiliated organizations, and research institutions. In order to assess the rate of standard processes, we conducted a survey.

  Results: The average value of citizens' satisfaction (57%) was laid in low middle range. Participation in improvement of municipal services was 87/1%. Reporting to citizens was 3/37 out of 10 and finally, standard processes were not fully appropriate.

  Conclusion: The assessment of equity in governance indicated that the total performance of the municipal in all areas of governance such as responsibility, citizen satisfaction, participation in improvement of municipal services, and standard performing (55.32%) was laid in average range.

  Key words: Governance, Equity, Municipality, Assessment

  Please cite this article as follows:

  VaezMahdavi MR, Salarianzadeh MH, Sadr F. Assessment of Systematic Accountability to Citizens in Tehran-"Urban HEART" Study. Hakim Research Journal 2011 14(2): 78- 88.

  * Corresponding Author: Ministry of Health & Medical Education, Central Building of MOHME , Simayeiran st.,
Sanaat sq., Tehran, Iran. Tel: +98- 912- 6302780,Fax: +98-21- 88363725, E-mail: mhsalarianzadeh@yahoo.com