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Dehghan A, Mirjalily M R, Zare Mehrjardi M H, Raghebian M, Samiyezargar A, Kazemeini S K. Patients’ Satisfaction Referred to University Hospitals of Quality of Medical Services After the Implementation of Healthcare Reform in Yazd. Hakim 2017; 20 (3) :142-148
URL: http://hakim.tums.ac.ir/article-1-1783-en.html

Patients’ Satisfaction Referred to University Hospitals of Quality of Medical Services After the Implementation of Healthcare Reform in Yazd

 

Ali Dehghan (MD)¹, Mohammad Reza Mirjalily (MD)², Mohammad Hosein Zare Mehrjardi (MD)³, Malihe Raghebian (MSc)⁴, Azam Samiyezargar (MSc)⁵, Seyed Kazem Kazemeini (MD)^6*

 

¹ Assistant Professor, Deputy Treatment, Shahid Sadoughi University of
Medical Sciences and Health Services, Yazd, Iran
² Associated Professor, University President, Shahid Sadoughi University of
Medical Sciences and Health Services, Yazd, Iran
³ Deputy Treatment, Shahid Sadoughi University of Medical Sciences and
Health Services, Yazd, Iran
⁴ Clinical Psychology, Deputy Treatment, Shahid Sadoughi University of
Medical Sciences and Health Services, Yazd, Iran
⁵ Executive Mamagement, Deputy Treatment, Shahid Sadoughi University of
Medical Sciences and Health Services, Yazd, Iran
⁶ Traditional Medicine, Deputy Treatment, Shahid Sadoughi University of
Medical Sciences and Health Services, Yazd, Iran

Abstract

Introduction: The main axis in the hospital is the patient and all hospital services are carried out to serve him. His satisfaction can show the right performance service, which cannot be obtained merely with high technology, but rather be achieved from public services and effective relationships between physicians and
staff with patient. Recent evaluations have become more relevant due to the implementation of the health transformation plan in order to increase quality of care and access as well as financial protection of people. Therefore, the present study was conducted to evaluate the satisfaction of patients in university hospitals from hospital services after the implementation of healthcare reform in Yazd.

Methods: This cross-sectional study was conducted in June 2015. The study population included all patients referred to university hospitals in Yazd province that were referred to hospitals before HTP (Period 1392- 1389). A total of 162 patients were randomized and participated in this study. The data collection tool was a questionnaire that was analyzed with the SPSS 21 software.

Results: During the survey, 91% of patients were more satisfied than before the implementation of HTP of the hospital environment, 95.7% of nurse’s behaviors and services, 85.4% of emergency services, and 88.3% of improving health and quality of services. Also, 100% of patients stated that they have paid no money as complementary to their insurance services and kickbacks to doctors. Ultimately, 96.9% of the patients were not sent out of the hospital to purchase their medication or medical equipments.

Conclusions: According to the results, it can be evaluated that patient satisfaction of hospital services after the implementation of health transformation plan is high.

Keywords: Patient Satisfaction; Quality of Care; Health System Reform Plan

 

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Dehghan A, Mirjalily MR, Zare Mehrjardi MH, Raghebian M, Samiyezargar A, Kazemeini SK. Patients’ Satisfaction Referred to University Hospitals of Quality of Medical Services After the Implementation of Healthcare Reform in Yazd. Hakim Health Sys Res 2017; 20(3): 142- 148.

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^*Corresponding Author: Deputy Treatment, Shahid Sadoughi University of Medical Sciences and Health Services, Yazd, Iran. Tel: +98-9131546103, E-mail: sk_kazemeini@yahoo.com