Introduction: With the expansion of information technology, various types of information management systems have started to operate to monitor the supply chain, and the analysis of these systems after their implementation is necessary to identify strengths, weaknesses, opportunities and threats. The purpose of this study is to analyze them in order to provide practical suggestions to improve the performance of the mentioned systems.
Methodology: This qualitative-inductive study was conducted in three stages; First, the dimensions and historical background of the Track and Trace Authentication Control (TTAC), Electronic prescription, Laboratory Information Management System (LIMS), and the Health Information Exchange (HIX) proposal were examined, Then, the strengths, weaknesses, and consequences of the system's implementation were examined through semi-structured interviews with 46 system developers and stakeholders. Finally, the collected interview data were analyzed using the pattern extraction method and MAXQDA software.
Findings: 1558 codes from 46 participants were identified, The proposed developmental strategies in this study include integration, paradigm shift from supply-driven to demand-driven approaches, strategic planning, cultural development, and strengthening infrastructures, particularly in areas such as the internet and access, as well as the creation of an integrated platform. The overall challenges of the systems were identified as the lack of an integrated management and infrastructure platform and organizational factors.
Conclusion: Based on the collected survey data, despite the presence of multiple systems in the country, they lack the necessary efficiency and integration to effectively serve stakeholders. Therefore, the integration of four systems—Electronic Prescription, TTAC, HIX, and LIMS—is proposed.