Taslimi MS¹ (PhD), Zayandeh M² * (MD, MPH)

  ¹ Department of Public Management, Management School, Tehran University, Tehran, Iran

  ² Ministry of Health and Medical Education, Tehran, Iran

  Received: 8 Jun 2012, Accepted: 14 Mar 2013

  Abstract

 Development and application of an appropriate hospital performance assessment system leads to accountability, increased quality of healthcare, and increased customer satisfaction. Until today, hospital performance assessment was considered to be a purely innovative practice while, development of a performance assessment system is now a necessity and a compelling immediate action. However, measurement, assessment and improvement of hospital performance are not easy tasks. Most of the hospital performance assessment systems either have a narrow focus or measure different aspects of performance. Some have focused on structures, some on processes and the others on outcomes of care a balanced set of measurements can hardly be found. Participation of expected stakeholders is important in evolution of hospital performance assessment system therefore, performance assessment system should be developed by their active participation. Although, development of hospital performance system is essential, it is faced with huge challenges. This paper tries to uncover these challenges by reviewing available literature.

  Key words: hospital, performance assessment system, challenges

  Please cite this article as follows:

  Taslimi MS, Zayandeh M. Challenges of Hospital Performance Assessment System Development: Literature Review. Hakim Research Journal 2013 16(1): 35- 41.

  * Corresponding Author: Ministry of Health and Medical Education, Simay Iran Street, Shahrak Gharb, Tehran. Tel: +98- 21- 66709020, Fax: +98- 21- 66705176, E-mail: m_zayandeh@hotmail.com