Volume 21, Issue 2 (7-2018)
Hakim 2018, 21(2): 139-146 |
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barzegari J, arian khesal A, moinfar Z, abolhassani F. Continuity of Care Related Factors at Non-Communicable Disease Prevention and Control Units if Southern Tehran Healthcare Center. Hakim 2018; 21 (2) :139-146
URL: http://hakim.tums.ac.ir/article-1-1757-en.html
URL: http://hakim.tums.ac.ir/article-1-1757-en.html
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Abstract: (2415 Views)
Continuity of Care Related Factors at Non-Communicable Disease Prevention and Control Units of Southern Tehran Healthcare Center
Javad Barzegari 1, Aidin Aryankhesal 2, *, Zainab Moinfar 3, Farid Abolhasani Shahreza 4
1 Health Management and Economics Research Center, Iran University of Medical Sciences, Tehran, Iran
2 Department of Health Services Management, School of Health Management and
Information Sciences, Iran University of Medical Sciences, Tehran, Iran
3 Community and Preventive Medicine Department, Tehran University of Medical Sciences, Tehran, Iran
4 National Institute of Health Research, Tehran University of Medical Sciences, Tehran, Iran
Abstract
Background: Reducing the global burden of non-communicable diseases is a priority and a necessity for sustainable development. This study seeks to determine the factors affecting the maintenance of customers in the prevention and control units for noninvasive diseases.
Methods: In this descriptive-analytic study in 2014, 418 patients from non-communicable disease prevention and control units of Southern Tehran health center were selected through systematic random sampling. The data were analyzed by descriptive and regression analysis and the satisfaction level of the services was examined through telephone calls.
Results: About two thirds of the participants were female. Nearly half of customers were illiterate with an elementary education and only 6% were above a diploma. A total of 94% of customers were satisfied with the services. There was a direct positive correlation between the number of visits during the period of observation and the number of contacts during the period of observation (r = 0.53, P < 0.001). The duration of follow-up was significantly correlated with the maintenance of customers (P = 0.004, OR = 1.002). Duration of follow-up of the patient, number of follow-ups from the health center, and number of visits during follow-up in those who had active documents was significantly higher than that of whom had inactive documents (P < 0.001).
Conclusions: Despite the fact that the number of visits and number of calls during a follow-up is related to the number of referrals and their active records, which lead to greater customer loyalty, the mere satisfaction with services does not necessarily result in customer retention.
Keywords: Customer Retention; Non-Communicable Disease Prevention; Non-Communicable Diseases; Screening; Iran
Please cite this article as follows:
Barzegari j, Aryankhesal A, Moinfar Z, Abolhassani F. Continuity of care related factors at Non-Communicable Disease Prevention and Control Units of Southern Tehran Healthcare Center. Hakim Health Sys Res 2018; 21(2): 139- 146.
*Corresponding Author: Ph.D., Associate Professor, Department of Health Services Management, School of Health Management and Information Sciences, Rashid Yasemi St., Valie-asr Ave., Postal Code: 1996713883, Tehran, Iran. Tel/Fax: +98-2188883334, E-mail: aryankhesal.a@iums.ac.ir
Javad Barzegari 1, Aidin Aryankhesal 2, *, Zainab Moinfar 3, Farid Abolhasani Shahreza 4
1 Health Management and Economics Research Center, Iran University of Medical Sciences, Tehran, Iran
2 Department of Health Services Management, School of Health Management and
Information Sciences, Iran University of Medical Sciences, Tehran, Iran
3 Community and Preventive Medicine Department, Tehran University of Medical Sciences, Tehran, Iran
4 National Institute of Health Research, Tehran University of Medical Sciences, Tehran, Iran
Abstract
Background: Reducing the global burden of non-communicable diseases is a priority and a necessity for sustainable development. This study seeks to determine the factors affecting the maintenance of customers in the prevention and control units for noninvasive diseases.
Methods: In this descriptive-analytic study in 2014, 418 patients from non-communicable disease prevention and control units of Southern Tehran health center were selected through systematic random sampling. The data were analyzed by descriptive and regression analysis and the satisfaction level of the services was examined through telephone calls.
Results: About two thirds of the participants were female. Nearly half of customers were illiterate with an elementary education and only 6% were above a diploma. A total of 94% of customers were satisfied with the services. There was a direct positive correlation between the number of visits during the period of observation and the number of contacts during the period of observation (r = 0.53, P < 0.001). The duration of follow-up was significantly correlated with the maintenance of customers (P = 0.004, OR = 1.002). Duration of follow-up of the patient, number of follow-ups from the health center, and number of visits during follow-up in those who had active documents was significantly higher than that of whom had inactive documents (P < 0.001).
Conclusions: Despite the fact that the number of visits and number of calls during a follow-up is related to the number of referrals and their active records, which lead to greater customer loyalty, the mere satisfaction with services does not necessarily result in customer retention.
Keywords: Customer Retention; Non-Communicable Disease Prevention; Non-Communicable Diseases; Screening; Iran
Please cite this article as follows:
Barzegari j, Aryankhesal A, Moinfar Z, Abolhassani F. Continuity of care related factors at Non-Communicable Disease Prevention and Control Units of Southern Tehran Healthcare Center. Hakim Health Sys Res 2018; 21(2): 139- 146.
*Corresponding Author: Ph.D., Associate Professor, Department of Health Services Management, School of Health Management and Information Sciences, Rashid Yasemi St., Valie-asr Ave., Postal Code: 1996713883, Tehran, Iran. Tel/Fax: +98-2188883334, E-mail: aryankhesal.a@iums.ac.ir
Keywords: Continuity of care, Non-communicable Diseases Prevention, Non-communicable Diseases, Screening centers, Iran
Type of Study: Original |
Subject:
General
Received: 2018/01/8 | Accepted: 2019/01/6 | Published: 2019/01/6
Received: 2018/01/8 | Accepted: 2019/01/6 | Published: 2019/01/6
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